At Jom 99, your privacy is more than a legal obligation — it is a genuine commitment we make to every member. This document sets out clearly and honestly how we collect, use, store and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
By registering, accessing or using the Jom 99 platform, you are deemed to have read and fully agreed to this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform and contact our support team at [email protected] before proceeding.
Jom 99 takes our responsibility to protect every member's privacy seriously. As an online casino platform built entirely for Malaysian players, we understand that your trust is our most valuable asset — and that trust begins with how we handle your personal information.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly explains how Jom 99 collects, stores, uses, and protects your personal data throughout your membership and interactions with our platform.
Jom 99 acts as the responsible data controller under PDPA 2010 for all personal data collected from our Malaysian members. We will never sell, rent or disclose your personal data to third parties for marketing purposes without your explicit prior consent.
This policy applies to: All personal information collected during account registration, platform usage, financial transactions, customer support interactions, and visits to the Jom 99 website at jom99.asia.
Jom 99 collects various categories of personal data from members for legitimate operational purposes. Below is a comprehensive overview of the types of data we collect and how it is gathered:
Data you provide directly to us:
Data collected automatically during your use of the platform:
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, IC, date of birth | Mandatory |
| Contact | Phone number, email, address | Mandatory |
| Financial | Bank accounts, digital wallets | Mandatory (withdrawal) |
| Verification (KYC) | IC copy, utility bill | Mandatory (withdrawal) |
| Technical & Usage | IP address, device, activity | Automatic |
| Cookies & Analytics | Session, preferences, behaviour | Controllable |
Jom 99 uses your personal data solely for lawful, necessary, and proportionate purposes that align with what you would reasonably expect when registering and using our platform. The following are the primary purposes for which your data is used:
Jom 99 will not use your personal data for any purpose unrelated to the operation of the platform without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.
Jom 99 does not sell, rent, or transfer your personal data to any third party for their own marketing or business purposes. However, there are limited situations where we are required to share data with specific parties for legitimate operational reasons:
All third parties that receive personal data of Jom 99 members are contractually bound to handle such data in accordance with data protection standards equivalent to or higher than those set out in this Privacy Policy and Malaysia's PDPA 2010.
Jom 99 does not share your personal data with advertising companies, data brokers, social media networks, or any other commercial parties without your explicit consent. If you receive any communication claiming to be from Jom 99 that requests sensitive personal information, please contact us immediately as this may be a fraudulent attempt.
Jom 99 invests heavily in enterprise-grade security infrastructure to ensure the personal and financial data of every Malaysian member is protected at all times. Here are the security layers we have in place:
While Jom 99 takes all reasonable steps to protect your data, no system can guarantee absolute security. We encourage every member to take their own protective measures as well — use a strong password, enable 2FA, and never share your login details with anyone.
The Jom 99 website uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how members interact with our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies used by Jom 99:
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the Jom 99 platform. Cookies that are essential for security and core platform operations cannot be disabled.
As a Jom 99 member who is a Malaysian citizen or resident, you are entitled to rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA). Jom 99 fully respects all these rights and provides straightforward mechanisms for you to exercise them:
You have the right to request and receive a copy of all personal data that Jom 99 holds about you. This request can be submitted by email to [email protected] and will be processed within 14 business days.
If you find that any personal data held by Jom 99 is inaccurate, incomplete or out of date, you have the right to request a correction through your account settings or by contacting our support team.
You may request the deletion of your personal data upon account closure, subject to record-keeping obligations mandated under Malaysian law (typically 7 years for financial records).
You have the right to object to the use of your personal data for direct marketing or promotional communications at any time. You may unsubscribe via the link in any promotional email or through your Jom 99 account settings.
In certain circumstances, you have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choosing.
Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
Jom 99 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law. Our data retention policy is as follows:
| Data Type | Retention Period | Basis for Retention |
|---|---|---|
| Financial Transaction Records | 7 Years | Malaysian legal requirements |
| KYC Verification Documents | 7 years after account closure | AML / PDPA Compliance |
| Active Account Data | For the duration of the active account | Operational requirements |
| Platform Activity Logs | Rolling 12 Months | Security & fraud |
| Customer Support Data | 3 Years | Service records |
| Analytics Cookie Data | 13 Months | Platform improvements |
| Marketing Communications Data | Until unsubscribed | Consent-based |
Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you personally. The deletion process follows industry standards that ensure data cannot be recovered.
When you close your Jom 99 account, all personal data not subject to legal retention requirements will be deleted within 90 days of the closure date. Financial records and KYC documents will be retained for 7 years in accordance with Malaysian legal requirements before being securely destroyed.
Jom 99 maintains a strict zero-tolerance policy against the use of the platform by anyone under the age of 18. Our platform is not designed, targeted or intended for use by children or minors under 18 under any circumstances.
We do not knowingly collect any personal data from individuals under the age of 18. Should we discover that personal data belonging to a child or minor has been inadvertently collected, we will take the following steps immediately:
Jom 99 encourages parents and guardians with children at home to use parental control software and ensure that access to online gambling platforms is blocked on shared devices. If you suspect your child has accessed Jom 99, please contact us immediately at [email protected].
Jom 99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or technological developments that affect how we handle member personal data.
When we make material changes to this Privacy Policy, we will:
Your continued use of the Jom 99 platform following any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.
Previous versions of this Privacy Policy are available upon request. Contact us at [email protected] if you would like to obtain an earlier version of the Privacy Policy for reference purposes.
Jom 99 welcomes all feedback, enquiries and concerns relating to the privacy and protection of your personal data. Our dedicated team is ready to help you understand this Privacy Policy, exercise your rights under PDPA 2010, or raise any privacy concerns you may have.
Ways to reach the Jom 99 privacy team:
If you are not satisfied with how Jom 99 has handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection under the Ministry of Communications & Multimedia Malaysia in accordance with the provisions of PDPA 2010.
Jom 99 Data Protection Officer: For enquiries specifically related to PDPA and data protection, please email [email protected] and include "Attention: Data Protection Officer" in the subject line of your message. We will ensure your enquiry is handled directly by the responsible individual.
Six data protection commitments that safeguard the privacy of every Malaysian member at Jom 99
Jom 99 uses SSL/TLS 256-bit encryption — the same security technology employed by Maybank, CIMB, and Malaysia's leading financial institutions — to protect all data transmitted between your device and our servers at all times.
All of Jom 99's data handling practices are designed in accordance with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance reviews to ensure we remain fully aligned with the latest Malaysian privacy legislation.
Jom 99 has never sold, rented, or transferred member personal data to advertisers, data brokers, or any commercial third party for their own marketing purposes — and we never will. Your data is used solely for the purposes you agreed to at registration.
Through your Jom 99 account settings, you can access your data, request corrections, opt out of marketing communications, or request data deletion at any time. Your PDPA rights are always upheld, no questions asked.
Your deposit and withdrawal transaction records via Touch 'n Go, GrabPay, DuitNow, or FPX are handled with the highest level of confidentiality. Only specifically authorised personnel with restricted access may view members' financial records during required investigations.
Jom 99's Malaysian-language-proficient support team is ready to help you understand your privacy rights, process data requests, and address any account security concerns whenever you need assistance.
A summary of Jom 99's key data protection commitments for your quick reference.
Also read Jom 99's other policy documents, which complement our commitment to security and responsibility towards every Malaysian member.
Your privacy is our top priority. With 256-bit SSL protection, full compliance with Malaysia's PDPA 2010, and a commitment to never selling your data, Jom 99 is an online casino platform you can trust completely. Over 500,000 Malaysian players already trust Jom 99 — register for free today and claim your welcome bonus of up to RM888!